Looking for Suds on Sale?  Check out our tips.

Check out our list of beauty merchants offering online gift certificates.

Free Stuff
Free Trial Offers

Spread the News about
Bathtime Suds Report!

Meet the
Suds Reporters

We welcome your comments and suggestions.

Handmade Soap
Personal Care
Beauty Advice

"Thank you sooo much for alerting other businesses about this company."

"Thank you for your report/comments on

Your comments saved me a lot of research."

Marketing Service or Scam?

I wonder how many of our featured and other bath and body merchants have received unsolicited messages from touting their services? Most of our readers may be unaware of who or what VendorPro is, but many independent merchants have probably received one or more of their unsolicited email messages like the one below:

From: "Adam Ward" <>
To: <info{at}>
Sent: Friday, July 15, 2005 10:56 AM
Subject: I want to sell your shea butter products through our stores

I've spent a lot of time at your website and I think your shea butter products are perfect for our stores. I especially like your Shower Cream.

We work hand in hand with the largest stores in the country, plus thousands of small to medium sized specialty businesses stretched across the U.S.. If you want the opportunity to sell your products through major retailers like WalMart, Target, Nordstrom, Sears, QVC, HSN, etc ... plus the other 51005 gift stores, 15840 health & beauty stores, 6088 craft stores, and over 24000 mail-order catalogs ... check us out at

Adam Ward

Sorry Adam, We Don't Offer Shea Butter Products!

If Adam had actually spent any time on (I think it was much less than 2 minutes), I'm sure he would have seen that we only review shea butter products at Bathtime Suds Report.

Seems that VendorPro changes the product line and the individual item that they especially liked depending on the theme of your web site.

I wonder how many merchants really would want a company that sends unsolicited messages promoting their own business representing them. I'm also curious about the name change - VendorPro used to be known as BulkWorks.

Better Business Bureau Complaints

There have been a number of complaints against VendorPro filed with the Better Business Bureau. On Jan. 1, 2006, VendorPro had a Better Business Bureau Rating of F, which they define as:

VendorPro BBB Rating F - Jan. 1, 2006"We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices."

The complaints received allege misrepresentation of services offered, false advertising and unfulfilled contracts. Past customers have complained that once the service fees are paid, VendorPro makes no further attempt to contact them, services are not provided and they have been unable to obtain a refund.

The Better Business Bureau also notes that VendorPro responds to complaints by generally refusing refunds and reminding customers that they are legally bound to the terms of the contract:

VendorPro contends that the contract clearly states that they do not guarantee response rates or make projections on sales increases.

On January 1, 2006 the Better Business Bureau listed the following Complaint Closing Statistics for VendorPro:
Complaints Response
3 Making a full refund, as the consumer requested
0 Making a partial refund
8 Agreeing to perform according to their contract
0 Refusing to make an adjustment
5 Refuse to adjust, relying on the terms of the contract
9 Unanswered
4 Unassigned

Filing Complaints

If you'd like to file a complaint against VendorPro, you can do so using the online complaint form at the Better Business Bureau's web site.

No Refund Policy

VendorPro used to offer a money back guarantee. We understand that they made it difficult to get your money back once paid - you were told you had to wait a full year (the subscription period) before requesting a refund.

When you then asked for a refund, they required you to send them your complete email correspondence for the past year for their review. They say they wanted to confirm that you had no contact resulting from being listed on their web site.

It's pretty easy to track referrals from a site so I'm not sure that this wasn't just an attempt by Vendor Pro to avoid refunding your payment. Contacting your credit card company was of no help as they are unable to reverse the charges after that much time has passed.

Does VendorPro Target Independent Merchants?

From reading messages around the web it might appear that way. Are they enticing artists, photographers, authors, jewelers, crafters and other small merchants with the idea that their products may be picked by major retailers just by having a listing on their web site? Does VendorPro just take your money and run? Is there any service after the sale?

Search Engine Results for VendorPro

Searching Google for VendorPro returns a number of results referencing concerns and complaints against them. I've yet to hear any positive comments from merchants regarding their services, and have read a number of negative comments and complaints posted on various news groups, blogs and web sites.

Here's a few you can check out:'s experience blog
Tolstoy, Conrad, Pynchon, Flowers

Home | About | Subscribe | Contact | Recommend

Copyright ©2001~2009 Bathtime Suds Report all rights reserved
E-mail your comments to Editor@SudsReport